PRIVACY POLICY

USA AUTO GLASS LLC
Website: autoglass-ondemand.com
Effective Date: March 26, 2026
Last Updated: March 26, 2026

1. INTRODUCTION
   USA AUTO GLASS LLC (“Company”, “we”, “our”, or “us”) operates the website autoglass-ondemand.com (“Website”). We are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Website or services.

 

1. INFORMATION WE COLLECT

2.1 Personal Information
We may collect the following information when you contact us or use our services:

• Full Name
• Phone Number (248-392-2962 / 313-296-2962)
• Email Address (hey@autoglass-ondemand.com)
• Service Address or Location
• Vehicle Information (make, model, year, damage details)

2.2 Automatically Collected Information
When you visit our Website, we may collect:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Time Spent on Website
• Referring URLs

2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze traffic, and improve Website performance.

2.4 Analytics Tools
We may use third-party tools such as Google Analytics to understand how users interact with our Website and improve our services.

 

1. HOW WE USE YOUR INFORMATION
   We use your information to:

• Provide and manage auto glass repair and replacement services
• Schedule appointments and process service requests
• Communicate confirmations, updates, and customer support
• Prepare service quotes and verify vehicle compatibility
• Improve Website functionality and user experience
• Maintain security and prevent fraud

 

1. SMS, CALL, AND COMMUNICATION CONSENT
   By providing your phone number, you consent to receive calls and text messages from USA AUTO GLASS LLC regarding your service request, appointment reminders, and updates.

Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message or contacting us directly.

 

1. SHARING YOUR INFORMATION
   We do NOT sell your personal information.

We may share your information only in the following situations:

• With employees, contractors, or service providers assisting in operations
• When required by law, regulation, or legal process
• To protect the rights, safety, or property of our Company or customers

 

1. BUSINESS TRANSFERS
   In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.

 

1. DATA RETENTION
   We retain your personal information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

 

1. DATA SECURITY
   We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet is completely secure.

 

1. YOUR PRIVACY RIGHTS

9.1 General Rights
You may have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Opt out of marketing communications

To exercise your rights, contact: hey@autoglass-ondemand.com

9.2 California Privacy Rights (CCPA)
If you are a California resident, you may request:

• Disclosure of the personal information we collect
• Deletion of your personal information

We do not sell personal information. We will not discriminate against you for exercising your rights.

 

1. DO NOT TRACK (DNT)
   Our Website does not respond to Do Not Track (DNT) signals from browsers.

 

1. EMAIL COMMUNICATIONS
   You may receive emails related to your service request or occasional updates. You can opt out of promotional emails at any time using the unsubscribe link.

 

1. THIRD-PARTY LINKS
   Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

 

1. CHILDREN’S PRIVACY
   Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

 

1. SERVICE AREA
   Our services are primarily offered within Michigan and surrounding areas in the United States.

 

1. GOVERNING LAW
   This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Michigan, United States.

 

1. POLICY UPDATES
   We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

 

1. CONTACT INFORMATION

USA AUTO GLASS LLC
Address: 18896 Gainsborough, Detroit, MI 48223
Phone: 248-392-2962 / 313-296-2962
Email: hey@autoglass-ondemand.com
Operating Hours: 8:00 AM – 6:00 PM (Eastern Time)

By using this Website, you agree to this Privacy Policy.