TERMS OF SERVICE
USA AUTO GLASS LLC
Website: autoglass-ondemand.com
Effective Date: March 26, 2026
Last Updated: March 26, 2026
1. AGREEMENT TO TERMS
By accessing or using the website autoglass-ondemand.com (“Website”) and/or requesting services from USA AUTO GLASS LLC (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our Website or services.
2. SERVICES PROVIDED
USA AUTO GLASS LLC provides the following services:
* Windshield repair
* Windshield replacement
* Mobile auto glass services
* Same-day and emergency services (subject to availability)
All services are provided at the customer’s requested location.
3. QUOTES AND PRICING
All quotes provided through our Website, phone, SMS, or email are **estimates only**. Final pricing may change based on actual inspection, vehicle condition, parts availability, or additional labor required.
We reserve the right to adjust pricing before service completion with customer acknowledgment.
4. BOOKINGS AND DEPOSITS
* A deposit may or may not be required to confirm your appointment.
* The payment is collected after the service or any remaining balance is due upon completion of the service.
* We accept payment via cash, card, or online payment.
Failure to pay may result in refusal of service or legal collection actions.
5. CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY
* No cancellation fee is required 24-hours before the scheduled appointment.
6. ARRIVAL WINDOW AND SERVICE DELAYS
Our technicians operate on a mobile basis. Arrival times are estimates and may vary due to traffic, weather, or prior appointments.
Customers agree to allow a reasonable service window (typically 2–3 hours). Delays do not constitute a breach of service.
7. CUSTOMER RESPONSIBILITIES
Customers agree to:
* Provide accurate information during booking
* Ensure safe and accessible service location
* Be present or available at the scheduled time
Failure to meet these conditions may result in cancellation or additional charges.
8. LIMITED WARRANTY
We provide a limited warranty on workmanship and materials, subject to the following conditions:
* Warranty does not cover pre-existing damage
* Warranty does not cover damage caused by external factors (e.g., accidents, weather, misuse)
* Warranty terms may vary depending on the materials used
Warranty claims must be reported within a reasonable timeframe.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
* We are not responsible for pre-existing vehicle damage
* We are not liable for indirect, incidental, or consequential damages
* We are not responsible for delays due to weather, parts availability, or circumstances beyond our control
Our total liability shall not exceed the amount paid for the service.
10. RIGHT TO REFUSE SERVICE
We reserve the right to refuse or cancel service at any time if:
* The working environment is unsafe
* The customer engages in inappropriate or abusive behavior
* Service conditions are not suitable
11. INSURANCE
Customers are solely responsible for handling any insurance claims. USA AUTO GLASS LLC does not process or guarantee insurance reimbursements.
12. USER DATA AND COMMUNICATION
By submitting a form or contacting us, you agree that we may collect your information (name, phone, email, and vehicle details) to provide quotes and services.
You consent to be contacted via phone, SMS, or email based on the information you provide.
13. SMS AND CALL CONSENT
By providing your phone number, you consent to receive calls and text messages related to your service request.
Message and data rates may apply. You may opt out at any time by replying STOP.
14. PROHIBITED USE OF WEBSITE
You agree not to:
* Submit false or misleading information
* Attempt unauthorized access to the Website
* Use the Website for fraudulent bookings
* Copy, scrape, or misuse Website content
Violation may result in legal action.
15. INDEMNIFICATION
You agree to indemnify and hold USA AUTO GLASS LLC harmless from any claims, damages, or liabilities arising from your misuse of our services or violation of these Terms.
16. SERVICE AREA
Our services are primarily offered within Michigan and the surrounding areas.
17. GOVERNING LAW
These Terms shall be governed by the laws of the State of Michigan, United States.
18. CHANGES TO TERMS
We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.
19. CONTACT INFORMATION
USA AUTO GLASS LLC
Address: 18896 Gainsborough, Detroit, MI 48223
Phone: 248-392-2962 / 313-296-2962
Email: [hey@autoglass-ondemand.com](mailto:hey@autoglass-ondemand.com)
Operating Hours: 8:00 AM – 6:00 PM (Eastern Time)
By using our Website and services, you agree to these Terms of Service.